Privacy Policy
SPHECHO("us", "we", or "our") operates the{' '} www.sphecho.com platform (here in after referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from{' '} www.sphecho.com .
Your privacy is extremely important to us. We are constantly putting a great deal of thought, effort, tools, resources, and procedures in place in order to protect and safeguard your privacy. This document is our "Privacy Policy," and it contains details on issues related to your privacy when using our services. This Privacy Policy applies to visitors to the public platforms owned and operated by SPHECHO, the registered users of SPHECHO associated mobile and web application (collectively with the platforms, the "Platform"), and to the Providers that provide the Provider Services ("Providers"). It is intended to inform you of our policies, procedures, and practices regarding the collection, use and disclosure of any information that you provide through the Platform.
If you do not agree to be bound to the Privacy Policy you should stop using the Platform immediately or cease to provide the Provider Services, as applicable. By accessing and using our Platform or providing the Provider Services, as applicable, you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree to and acknowledge all the terms contained in both of them.
Service
Service is the www.sphecho.com platform Ltd.
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small files stored on your device (computer or mobile device).
Like many platforms, we use "cookies" and "web beacons" (also known as pixels) to collect information. A "cookie" is a small data file that is transferred to your computer's hard disk for record-keeping purposes. We collect cookies that are necessary for the Platform to function, cookies that enhance the Platform’s performance, and cookies used for third-party tracking. A "web beacon" is a tiny and sometimes invisible image or embedded code, placed on a Web page or email that can report your visit or use to a third party. Web beacons are typically used by third parties to monitor the activity of users at a platform for the purpose of web analytics, advertising optimization, or page tagging. Additional information regarding web beacons is available on Wikipedia.
You can change your browser's settings so it will stop accepting cookies and web beacons or to prompt you before accepting a cookie or web beacon. Opt-out options for cookies and web beacons are located{' '} here .
We may use third party cookies or web beacons for the purposes of web analytics, attribution, and error management. Our Platform may use vendor services that use cookies, web beacons, and similar technology to collect and store anonymous information about you, including when you pay for services, load a page, indicate that you heard about us on television, sign up for services, enter your payment information (but the payment details are not disclosed), start the intake questionnaire, and your response as to the referral source to the Platform.
Our Platform also uses analytics vendors to collect information (for example, Visitor Data and Onboarding Data) about user actions on our platforms for purposes of analytics and analysis of certain Platform usage.
If you opt into the use of targeting cookies and web beacons, you and others may see certain ads for our services or for the Platform on other platforms because we participate in ad networks. Ad networks allow us to target our messaging to users through demographic, interest-based, and contextual means. These networks track individuals’ online activities over time by collecting information through automated means, including through the use of cookies, web server logs, and web beacons. The networks use this information to show advertisements that may be tailored to an individual’s interests. The information our ad networks may collect includes information about your visits to platforms that participate in the relevant ad networks, such as the pages or advertisements you view and the actions you take on the platforms. This data collection takes place both on our platforms and on third-party platforms that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts and assists other platforms and advertising partners to find you or people like you on different platforms, including social media platforms. As mentioned above, you can opt-out of cookies and web beacons by visiting this link
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected:
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
Ip address
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by contacting us.
We collect data from you in a number of different ways. For example, we will collect personal information directly when you complete a form on our platform, complete assessment; correspond with us by phone, videocall, e-mail or in writing; sign up to receive our communications; create an account with us; purchase goods or services, register for an event or webinar , enquire about our activities or request advice etc. Information may also be collected indirectly for example when you use our platform or engage with our social media.
SPHECHO collects, uses and stores personal information on clients who come to our service for information, advice and support. When we ask you for personal information we will:
Only ask for what we need.
Treat the information as confidential.
Store the information on a secure database.
The member of staff you talk to will take necessary personal information about you and/or your child and will input this onto our recorded database.
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a platform and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
SPHECHO uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
We may use the information we collect for one or more of the following purposes:
Communication with you
To contact you or provide you with information, alerts and suggestions that are related to the Platform.
To verify your identity
To complete an activity you requested, such as register for the Platform or obtain more information.
To reach out to you, either ourselves or using the appropriate authorities, if we have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.
Delivery of services to you
To create your account on our Platform and let you log in to your account and use the Platform.
To manage your account, provide you with customer support, and ensure you are receiving quality service.
For billing and transaction processing purposes
To match users with Providers and facilitate the Provider Services.
To provide, support, personalize, and develop our Platform and the Provider Services.
Administration and improvement of services
To supervise, administer and monitor the Platform.
To measure and improve the quality, effectiveness, and delivery of our services.
Customization
To personalize the platform experience and to deliver content and product and service offerings relevant to individual interests, including targeted offers and ads.
Compliance with law
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
To comply with applicable state and federal laws, including, but not limited to laws related to protecting client and public health and safety.
To allow therapists to comply with the licensure, legal and quality requirements in their jurisdictions.
Other uses with consent
Any other purpose with your consent
Client data is kept for a maximum of 5 years from the last date of contact. As we have a business reason to keep Client data for this length of time, we are unable to agree to requests for the data subject to be forgotten, unless our only contact has been to send out a regular newsletter.
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
However, if your regional location's laws prohibit data transfer, we will host and process that data within the region.
SPHECHO will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Legal Requirements
SPHECHO may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of SPHECHO
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links
The Platform may contain links to other platforms, services, or offers that are owned, operated, or maintained by third parties. If you click on a third-party link, you will be directed to that third platform or service. The fact that we link to a platform or service is not an endorsement, authorization, or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third-party platforms and services, and we do not have control over their privacy policies and terms of use.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
PayPal
Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We hereby advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to become our user. The Platform is not directed and not intended to be used by children under the age of 13. If you are aware that we have collected Personal Information from a child under age 13 please let us know by contacting us and we will delete that information
We will protect your data and make sure nobody other than our SPHECHO staff have access to it unless there is a legal reason to do so, for example, relating to the protection of you or another person’s safety. Our records are used by SPHECHO staff only. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please send us mail at{' '} contact@sphecho.com . If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Therapy is most effective when parents, teaching assistants, teachers, care givers observe sessions. This ensures greater understanding of how therapy is helping your child and develops additional confidence and skills in carrying out ideas in the home or school environment. If this is not feasible, brief feedback will be given via a membership log in tool to go back into the session.
It is expected that a parent is present throughout the session when this is in the home.
It is expected that a Teaching Assistant is present throughout the session when this takes place in a nursery or school setting.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us:
By email: contactus@sphecho.com
By Address:
TELE OUTREACH SERVICES PRIVATE LIMITED
Building no IX-282B ,Kidangoor ,Thuravoor panchayath ,Angamaly, Ernakulam Kerala India ,683572
By visiting this page on our platform: www.sphecho.com
Purposes for Which Information Is Disclosed to Third Parties
Information about you may be disclosed to third parties for one or more of the following purposes:
For business purposes: Only as necessary for facilitating the Provider Services, we may share a user’s information with a Provider and a Provider’s information with a user. We may also share your information with vendors and service providers, including our data hosting and data storage partners, analytics and vendors providing technology services and support, payment processing, and data security. We also may share information with professional advisers, such as auditors, law firms, and accounting firms.
With your direction or consent: We may share your information with third parties if you request or direct us to do so.
With affiliates within our corporate group: We may share your information with any subsidiaries or parent companies within our corporate group.
For advertising: If you opt-in to the use of targeting cookies and web beacons, information regarding your activity on our platforms, excluding activity when you are logged in and have started therapy, may be disclosed to our advertising partners to optimize marketing. We do not share with any advertising platform private information like member names, email addresses, phone numbers, diagnosis, sessions data, journal entries, messages, worksheets, or any other type of communication you have with your therapist. If you want to opt-out of these cookies and web beacons, manage your options
Compliance with law: We may share your information with a court, a regulatory entity, law enforcement personnel, or pursuant to a subpoena, to comply with applicable law or any obligations thereunder.
In the context of a transaction: We may share your information in connection with an asset sale, merger, bankruptcy, or other business transaction.
For other business reasons: We may share your information to enforce any applicable Terms and Conditions and Terms of Use, and to ensure the safety and security of the Platform and our users.
Note that if you make any information publicly available on the Platform, anyone may see and use such information.
Our Platforms may contain links to other online platforms operated by third parties. We do not control such other online platforms and are not responsible for their content, their privacy policies, or their use of your information. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Platforms and/or users of those third-party online platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators except as disclosed on the Platforms. We expressly disclaim any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties. Any information submitted by you directly to these third parties is subject to that third party's privacy policy.
Phishing
Online identity theft and account hacking, including the practice currently known as "phishing", are of great concern. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your login information or your credit card information in any non-secure or unsolicited communication (email, phone or otherwise).